Ability to transact post your Financial Hardship assistance will be based on your Card or Account status. Your Card / Account may be suspended from the time we receive your application for hardship assistance, and if approved, during the entire period you are on financial hardship.Insurance information can be accessed at. An insurance policy wouldn't preclude you from applying for financial hardship assistance if you still require it. Your account statement will indicate the name of the insurer you need to contact. If you have been paying for insurance on your Credit Card, Ready Credit or Personal Loan account(s) you may be eligible to make a claim with the insurer.If you do not require hardship assistance on all of your accounts, please do not submit an online form and contact our hardship team on 1800 722 879. Buy Now Pay Later issued by Diners Club Pty Ltd (now part of NAB), this hardship application will also be applied to any or all of those accounts as well. If you hold a credit card or personal loan which was formerly issued by Citigroup Pty Ltd (and which is now issued by NAB) which is branded Citi, Card Services, Coles Financials Services, Suncorp Clear Options, Qantas Money, Kogan Money, Virgin Money, Bank of Queensland or Spot.If you hold a NAB branded product and require financial hardship assistance on that product, please contact NAB Customer Care on 1800 701 599 (8:00am-8:00pm Monday-Friday and 9:00am-1:00pm Saturday AEST).Once you have submitted your Hardship Application Form, one of our representatives will contact you to discuss your situation and the solutions that may be available to assist you. It's best if you can complete this application form in one sitting, as you are unable to save your details and return later to complete it. Please have information about your income, expenses and assets on hand.A code will be sent to authenticate your identity before you can proceed with the application. Ensure you have access to the mobile number you registered with us.What you need to complete the online Hardship Application Form: If you are unable to access the form online, you can download the Hardship Application Form and complete it offline, then upload the form here, or mail it to us via the below to apply:įor Credit Cards, Ready Credit and Personal Loans email us or send to PO Box 3453, Sydney, NSW, 2000. If your financial circumstances have changed and you are unable to pay your account(s), you can request assistance by completing our online Hardship Application Form. How to access Financial Hardship assistance
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